Support
Response within 1 business day · Monday–Friday, 8am–5pm Pacific
Contact us
Email is the fastest way to reach the TruckingOps team at SylForge Labs — for help with the app, billing questions, integration setup, account changes, or anything else.
- Jason@SylForgeLabs.com
- SylForge Labs — TruckingOps
522 W Riverside Ave, Ste N
Spokane, WA 99201
What to include in a support request
To help us resolve issues faster, please include the following when you reach out:
- The email address on your TruckingOps account.
- Your company name (or the tenant subdomain you sign in through).
- The device and app you’re using (iPhone / iPad / Android / web), and the app version if you know it.
- A short description of what you were trying to do, what happened, and what you expected to happen.
- A screenshot or short screen recording, if possible.
Common questions
I forgot my password
From the sign-in screen, choose “Forgot password?” and follow the email link. The reset link must be opened on the same device that requested it. If you don’t see the email after a few minutes, check spam, then email Jason@SylForgeLabs.com and we’ll help you back in.
I’m not getting push notifications
Open your device settings, find TruckingOps, and make sure notifications are allowed. On iPhone, also confirm Time-Sensitive Notifications are enabled. Inside the app, sign out and back in to refresh your push token. If notifications still don’t arrive, contact support.
How do I add or remove a driver?
Company administrators can manage users from the Admin Users section in the app. If you need help, your company admin is the fastest path; if you’re the admin and need a hand, email us.
How do I delete my account?
Email Jason@SylForgeLabs.com from the address on your account, or ask your company administrator to remove you. See the Privacy Policy for details on how account deletion is handled and the information that may be retained for legal compliance.
Where can I read the Privacy Policy?
The full policy is at truckingops.sylforgelabs.com/privacy.
Reporting a security issue
If you believe you’ve found a security vulnerability, please email Jason@SylForgeLabs.com with details and steps to reproduce. We’ll acknowledge receipt within one business day and keep you posted on the investigation.